I have a business degree, How can I become a UI/UX designer from the scratch? Is it possible? Any recommended online courses or training?

I come from a similar background, my undergraduate degree was in Economics. So to answer your second questions first, yes, it is possible… kinda
My route was circuitous:
While finishing up my honours and just after, I bummed around as a kitchen hand – that finished when I broke my foot, which forced a long break. A desperate need for cash when I could walk again got me a data entry job at a telecommunications company. I wont bore you with the rest of the details, but I stayed at that company for 16+ years (the last 10 as a UXer or something similar) moving through team leader, training, having the company put me through a degree in adult education, then I put myself through a Masters degree in I.T. I did a usability course and a couple of courses on building UI in a couple of different languages (Java and PHP/HTML/CSS) in that degree, but it was mostly programming and software architecture focused. The best thing I learned in those courses was about the ethics of user testing/interviews and the technical process of user testing. The courses that had group projects were the most invaluable as I learned to deal with stakeholders – usually lazy students.
Finally I landed a position as a junior HCI specialist (HCI stands for Human Computer Interface and was what you called UXers back when it wasn’t popular) in the same company.
Does that count as from scratch?
What made the difference for me was a couple of things:
  1. Get a good mentor. I can’t stress this enough. I was very fortunate when I first started to have a great mentor.
  2. I had a lot of experience talking to people and putting together lesson plans – which goes a long way to helping you do user testing and then putting together reports and presenting it to stakeholders afterwards.
UX is one of those disciplines where knowing the theory and techniques is less than half the battle. It’s about dealing with people, and people are messy so you need to have experience with that.
I don’t think you can get that from online courses, sorry. The people I’ve been involved in hiring in junior UX positions have all had very little in the way of formal degrees in the role. They didn’t do any online training. One had done a 3 month face-to-face course that involved lots of group assignments and projects – but that wasn’t cheap. They both displayed good informal communication skills and a demonstrable ability to verbally and visually communicate a design concept to a room of people who weren’t also designers. That and a willingness to ask uncomfortable questions of people in more senior positions than themselves.
You need a desire to learn, about things outside the realm of design (it’s where all our good ideas come from). You need to be able to sit back and watch a user fumble about an interface you designed and calmly assess what is going wrong or ask the right questions to reveal the issue without making the user feel like an idiot or getting precious about your brilliant design. You need to be able to know when to convince a senior stakeholder to listen to your idea, and when to back off and just let a bad design decision be made by them. It’s better to have minor user issues than be seen as a “hinderance” to a product’s development.
Too much of what we do involves people, often people who are not technically minded. That, unfortunately makes online courses a poor way to learn the role. At least in my opinion.
Seriously, get a mentor.
The next thing to do after that is get Steve Krugg’s book, “Don’t make me think”
Amazon.com: Don’t Make Me Think: A Common Sense Approach to Web Usability (Voices That Matter) eBook: Steve Krug: Kindle Store
It is one of the best examples of practising what you preach I have ever seen.
It’s an easy read and it neatly summarises what you need to know as a base.
Then I’d read his other book, “Rocket surgery made easy”
Amazon.com: Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems (Voices That Matter) eBook: Steve Krug: Kindle Store
The next thing is find something, anything to user test. Pick a website, mobile app, paper form, service experience…anything. Design a user-test and run it with at least 5 users. Compile the results and use it to improve the design of what you tested. Do this a lot, as much as you can. Seriously you learn more by doing use testing than any other single activity you could engage in.
After that grab a more formal text on user testing, I’d recommend Carol Barnum’s “Usability testing essentials”.
Usability Testing Essentials: Ready, Set…Test! – Kindle edition by Carol M. Barnum. Politics & Social Sciences Kindle eBooks @ Amazon.com.
Then do loads more user testing and design/re-design iteration
After that start focusing on specific areas. I think one thing that most newer UXers miss is things like Information Architecture so I’d recommend Louis Rosenfelt et.al. “Information architecture: for the web and beyond”.
Amazon.com: Information Architecture: For the Web and Beyond eBook: Louis Rosenfeld, Peter Morville, Jorge Arango: Kindle Store
Read lots, in a lot of different fields. Check out academic papers in the field and related. Keep up with web, mobile and front end development in general. Attend lots of meetups and conferences. Spend lots of time sharing your ideas with other UXers and getting their feedback on your designs and giving them feedback on their designs.
When you walk into a job interview you want to be able to clearly and concisely point out issues with a design and then suggest in a way that a senior manager could understand (and not feel threatened or put out by) what steps to take to improve it. Be able to articulate your ideal UX process and how you would dial that back given various challenges and impediments. When I interview candidates I care very little for how beautiful their portfolio is, nor how amazing the animations are on their mobile apps. I want to know the steps they took to get to the final design. What mistakes they made, and how talking to users helped them fix them. I want to see how well they can handle talking to stakeholders and users and how they can take a design decision and articulate it verbally and in written form in a clear and concise way. If I have two candidates and one has great design chops but not so great stakeholder management skills, and the other has OK design chops but great stakeholder management, I’ll take the second guy every time.

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